One of my biggest pet peeves is people who charge you or will not see you if you are late but don’t provide the same consideration.
How many times have you waited on your hairstylist, mechanic, doctor or anybody else for an extended period of time even though you made a appointment? I know ish happens and it throws off their schedule. Why not call me to say you’re running behind? Give me the option of coming in later or rescheduling for another day.
A doctor’s office may charge you a copay for being late and make you reschedule your appointment. But what do they do for you when they are running late? My time is just as valuable as theirs.
Yesterday I waited 42 minutes, yes I was watching the clock. Why? I needed to get to a PTA meeting. I gave myself plenty of time by scheduling at 2pm and the meeting was at 4:30 with a 20 minute drive. I started getting anxious because I wasn’t sure if this was just the first wait. You know how you wait in the common area but then wait again in the room? I had mentally given them until 3pm to come get me.
I made a different doctor’s appointment during lunch time for something else. Forty-five minutes later…I approached the front desk and asked, how much longer? Their response? About an hour. Are you kidding me? I requested a refund of the copay they insisted on collecting upfront. They looked confused and offered me a credit. No thanks. That forces me to return to you for services. As politely as possible I told them it was rude and inconsiderate of patients to make them wait. “You could have called me and said you were running behind.”
If I go through the process of making an appointment the least you can do is see me on time or call me if it’s delayed. Making me wait is unacceptable. Especially if you have a firm late policy that cancels my appointment and charges me a fee. My time is just as valuable.
Wouldn’t it be nice if clients or patients could charge a fee or receive a credit every time they are made to wait longer than 5 or 10 minutes? I think so.
Thanks for listening.